On 8/28/2021 the Theta LOOKOUT team along with the Cognizant Managed Services Team will be performing server patching maintenance.

The following subscriptions will be affected during the maintenance window.

Subscription(s): Production

ApergyALS11-vm (XSPOC web services)
DoverALS02-vm (XSPOC database)
DoverALS03 (LookoutBI / web application)

VM(s) excluded from patch window:

  •  n/a

Window:  8/28/2021 @8:00 pm – 8/29/2021 @12:00 am (*CT*) UTC -0600

During this window critical, security, and other patches will be applied.

Duration(hrs.): 4

Patching Process:

  • Azure Update Management is used to apply patches
  • Patches will be manually applied to servers not using Azure Update Management
  • Assume all servers will be re-booted during the patch window
  • If a patch fails, an attempt will be made to manually apply patches as long as there is time during the window
  • Any patch failures will be remediated with a second follow-up patching window.

Contact LOOKOUT support should you experience any issues with the client, mobile, or web application after the patching maintenance is complete.



Thank You,

Shelby Williams